Terms of service

Agreement

Definitions

Service

means the DDD website and related online forms operated by DDD.

Client

means the person or organisation that engages DDD under an SOW, or that uses the Service to enquire about our work.

Deliverables

means the work product expressly identified in an SOW (for example brand assets, designs, code, content, or campaign materials).

User

means any individual who visits or uses the Service.

Use of the Website

You agree to use the Service only for lawful purposes. You must not:

• attempt to gain unauthorised access to the Service or related systems;
• interfere with or disrupt the Service or other Users;
• scrape, harvest, or reverse engineer the Service except as allowed by law;
• submit false, misleading, or infringing content through forms or other channels;
• use the Service to transmit malware or unsolicited commercial messages.

Website content is provided for general information. It does not constitute a binding offer unless confirmed in an SOW or other written agreement.

Services & Statements of Work

DDD provides integrated growth services across Design, Development, and Distribution. Scope, fees, timelines, acceptance criteria, and commercial terms for a specific engagement are defined in the applicable SOW.

We may decline or pause work that falls outside the agreed scope until a written change order is agreed. Verbal discussions do not amend an SOW unless confirmed in writing (including email).

Client Responsibilities

Clients agree to:

• provide accurate briefs, brand assets, access credentials, and approvals needed for delivery;
• designate a decision-maker authorised to approve work;
• respond to review requests within agreed turnaround times;
• ensure they have rights to materials they supply to DDD;
• comply with applicable laws in their use of Deliverables.

Fees & Payment

Fees, currency, payment schedule, and expenses are set out in the SOW. Unless otherwise stated, invoices are due on the dates specified and work may be paused if payment is overdue.

Estimates on the website or in exploratory conversations are indicative only until confirmed in writing.

Intellectual Property

Upon full payment of amounts due for an engagement, ownership of custom Deliverables created specifically for the Client under that SOW transfers to the Client, except as stated below.

DDD retains all rights in pre-existing materials, frameworks, tools, methodologies, templates, and know-how used or improved in the course of delivery (“DDD Materials”). The Client receives a non-exclusive licence to use DDD Materials solely as embodied in the Deliverables, unless a broader licence is agreed in writing.

Portfolio rights: unless the SOW or a separate NDA restricts it, DDD may display non-confidential work (including name, logo, and visuals) in our portfolio, case studies, and marketing after launch or public release.

Confidentiality

Each party may receive confidential information from the other. Both parties agree to protect that information with reasonable care and use it only for the engagement, except where disclosure is required by law or the information is already public through no fault of the receiving party.

If a separate NDA is signed, that NDA controls over this section for the information it covers.

Timelines & Feedback

Agreed milestones assume timely Client feedback and provision of required materials. Delays in review cycles, access, or decisions may shift subsequent schedule commitments. DDD is not responsible for delays caused by Client inaction or third-party platforms outside our control.

Warranties & Disclaimers

DDD will perform services in a professional and workmanlike manner consistent with industry standards. Post-launch support and warranty windows, if any, are defined in the SOW or Client SLA.

Except as expressly stated in an SOW, the Service and Deliverables are provided “as is” to the fullest extent permitted by law. We do not warrant uninterrupted or error-free website operation, or specific commercial results (including rankings, revenue, or conversion rates) unless expressly guaranteed in writing.

Limitation of Liability

To the fullest extent permitted by law, DDD is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from use of the Service or Deliverables.

Without limiting the above, DDD is not liable for damages arising from third-party hosting outages, domain or DNS provider failures, app-store or platform policy changes, or Client modifications to Deliverables after handoff without our involvement.

Where liability cannot be excluded, DDD’s aggregate liability for an engagement is limited to the fees paid by the Client to DDD under the applicable SOW in the three (3) months preceding the claim, unless a different cap is stated in the SOW.

Termination

Either party may terminate an SOW as specified in that SOW. Upon termination, the Client pays for work performed and approved expenses through the effective termination date. Provisions that by nature should survive (including IP, confidentiality, and limitation of liability) continue after termination.

We may suspend or terminate access to the website Service if you materially breach these Terms.

Governing Law

These Terms are governed by the laws specified in the applicable SOW. If no governing law is stated in an SOW, and until a jurisdiction is formally designated for DDD’s contracting entity, disputes will be handled in good faith negotiation first, then in the courts or arbitration forum agreed in writing between the parties.

Changes to These Terms

We may update these Terms from time to time by posting a revised version on this page and updating the “Effective date.” Continued use of the Service after changes become effective constitutes acceptance of the revised Terms. Changes do not alter an active SOW unless both parties agree in writing.

Contact Us

Questions about these Terms?

• Legal: legal@dddhub.org
• General enquiries: hello@dddhub.org
• Or use our Contact page.