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Client SLA
Last updated: July 2026
1. Scope
This SLA describes standard support commitments for active DDD engagements. Exact terms are confirmed in each Statement of Work.
2. Response windows
Critical production issues during agreed launch windows receive priority triage. Standard response targets are defined per engagement. [Verified response target]
3. Post-launch warranty
Eligible projects include a defined post-launch period for defect remediation covered by the SOW. [Verified warranty period]
4. Quality standards
Deliverables are built against agreed acceptance criteria covering functionality, accessibility, and performance targets specified in the project plan.
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